Shipping Policy

Shipping

Troc Leuven is happy to assist with packing and shipping arrangements for your purchase. We work with a trusted network of professional shippers and can provide a quote in advance upon request.

Please note that all shipping services are handled at the buyer’s expense, and while we do our best to recommend reliable partners, delivery times and costs may vary depending on the destination and service chosen.

For any questions or to request a shipping quote, feel free to contact our team at leuven@troc.com. We’re happy to help you find the best option.

Returns

• Bought online (also when you collect it in our shop): you can withdraw within 14 days of receipt, without giving a reason.
• Bought in our shop: no returns.
• Return costs are at your expense. We refund the purchase price and the standard delivery costs within 14 days.
• Let us know at leuven@troc.com or via the withdrawal form.

All details are in our return policy.

Transport damage

If the item is lost, or you notice on receipt that it was damaged during transport, please report this to us immediately.

Unclaimed packages

For packages that are not collected at your post office within 14 days, Troc Leuven may charge a handling fee to cover return shipping and the carrier's administrative costs.

All enquiries: leuven@troc.com